Support

Where can I purchase Sun Mountain product?

Sun Mountain products are available at over 7,000 retailers across the U.S. and Canada. Please click on our retail locator link to find your nearest Sun Mountain authorized dealer. You may also purchase some of our products directly off our website: www.sunmountain.com.

Why doesn't the product video display in my web browser?

If you don't see the video playing, then Flash Player may not enabled in your browser.

If you are using IE Explorer:
1) Click on the Tools icon in the top right corner of Internet Explorer. (The icon looks like a cogwheel.)
2) In the drop-down menu which appears, click Manage Add-Ons.
3) In the dialog which appears, select Toolbars and Extensions.
4) In the list of Add-ons, look for "Shockwave Flash Object" - which is another name for Flash Player.
5) In the Status column, check to see whether Shockwave Flash Object is Disabled. If it is, click the row for Shockwave Flash Object to highlight it.
6) In the bottom right corner of the Manage Add-ons dialog, click the Enable button.
7) Close the Manage Add-ons dialog and click Refresh to reload the webpage.

If you are using Firefox:
1) Click on Firefox in the top left corner.
2) Select "Add-Ons"
3) Select the Plugins menu item on the left.
4) In the Add-on display scroll down to "Shockwave Flash...".
5) Click on "Enable" if such button is present, else it is already enabled.

If you are using Google Chrome:
1) Click on the Chrome menu on the browser toolbar, in the top-right corner.
2) Select Tools
3) Select Extensions and make sure that Shockwave Flash has not been disabled.
4) Check "enable" next to Shockwave Flash if not checked already.

Where is the hose on the pump?

The hose for the pump is located inside the pump itself. To get the hose out of the pump, simply grip the pump in the center and unscrew the handle. Once the handle is off, tip the pump so the open end is facing down. You may need to tap the open end on a hard surface to dislodge the hose. Keep in mind, the handle portion of the pump is the end opposite of where the air comes out.

Where can I purchase a new battery for my Speed E Cart?

To order parts for the Speed E Cart, including the battery and electronics, please call our customer service department at 800-227-9224.

Is there a repair service in my area?

Aside from J-Tech, which services our Speed E Cart, Sun Mountain does not have external repair facilities. Please call our Customer Service line (800-227-9224, Mon. - Fri. 7:30 a.m. - 5:30 pm. MST) to see if your repair can be done in the field or needs to be returned to Sun Mountain for service.

What do I do if my Speed Cart pulls to the side?

First, please check your tire pressure to confirm all tires are at 30 psi. If the tire pressure checks out and you have a cart outfitted with bungee cords or strapless bag bag bracket you can adjust the alignment by following the instructions in your user's guide. If you have an older cart outfitted with velcro straps for securing the bag on the cart, please call our customer service department at 800-227-9224 Monday through Friday, 7:30 a.m. - 5:30 p.m. MST.

Can the entire Speed Cart tire be replaced?

Yes, the tire can be replaced. Please be aware the front tire axle is different from the back tire axles so you will need to specify which tire you need when placing an order with our customer service staff.

How much do your carts weigh?

The Speed Cart SV1 weighs 17.85, Speed Cart V1 weighs 17.55 pounds, Speed Cart V2 weighs 20 pounds and the Micro Cart weighs 13.8 pounds.

If the part I require is not listed on the website, what should I do?

You can special order non-warranty repair parts from any Sun Mountain retailer. You may also call our Customer Service Department at (800)227-9224 (Monday through Friday 7:30 a.m. - 5:30 p.m. MST) to figure out which part is needed for your repair.

Can Sun Mountain products be repaired?

Yes, in most cases we can repair your product. Parts can be obtained by special order from your local Sun Mountain retailer. If you require further assistance, please call 800 227-9224 (Monday through Friday 7:30 a.m. - 5:30 p.m. MST), and one of our customer service representatives will gladly assist you.

What do I do if I experience a low or flat tire on the Speed Cart?

It is best to inflate the Speed Cart tires with a small bicycle pump. Using an air compressor tends to overfill the tire causing the tube to rupture.

What is the recommended tire pressure for the Speed Cart tires?

The recommended tire pressure is 30 psi.

Can the tubes in the Speed Cart tires be replaced?

Yes, the tires are designed just like a small bicycle tire. To get replacement tubes please contact our Customer Service Department at 800-227-9224 (Monday through Friday, 7:30 a.m. - 5:30 p.m. MST).

Can my golf bag be repaired?

Yes, in most cases we can repair your Sun Mountain golf bag. Sometimes it is as simple as having a replacement part sent out to you for replacement in the field. In other cases you may need to send the bag to Sun Mountain for repair.

Cracked or broken legs?

Yes, replacement legs are available for all models. Please call our Customer Service Department direct at 800-227-9224 (Monday through Friday, 7:30 a.m. - 5:30 p.m. MST) to order. In order to ensure you receive the correct leg set please have your bag available when you call so we can ask you specific questions.

Do you have replacement parts for Sun Mountain products?

Yes, many parts such as legs can be obtained by calling our Customer Service Department at 800-227-9224 ( Monday through Friday, 7:30 a.m. - 5:30 pm MST).

Who is responsible for payment of shipping a repair bag to Sun Mountain?

The customer is responsible for the cost of shipping the bag to Sun Mountain for repair. Once the bag is repaired Sun Mountain will pay for the return shipping via FedEx Ground.

How long will it take to repair my bag?

Once we receive your golf bag at Sun Mountain the average repair time is two days. The bag will then be shipped back via FedEx Ground.

Is the Provisional Rain Suit waterproof or water resistant?

Sun Mountain guarantees the Provisional to be waterproof for two years from the date of purchase. The suit is seam-sealed and treated with a Dupont Teflon DWR coating for extra protection from the rain.

end faq

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