Return Policy
We understand that every now and then the item you purchased may not meet your satisfaction. If this is the case for your order, you may initiate a return or exchange on your merchandise within 35 days of your order fulfillment date (the date the order was shipped). If you miss the 35 day window, store credit will be issued on returns initiated within 60 days of the fulfillment date. We will not accept returns after 60 days.
If you would like to exchange your item, you may exchange it for a different size or color in the same model. We do not accept exchanges across model types.
If you are returning a gift, please fill out as many details as possible and a customer care team member will contact you regarding your options. Gift items are eligible for exchange or store credit ONLY.
As a courtesy to you, when you initiate your return or exchange, you will have the opportunity to also print a pre-paid FedEx shipping label to return your merchandise.
ANY ITEM MARKED "FINAL SALE" IS NOT ELIGIBLE FOR RETURNS OR A REFUND.Â
ALL PART ORDERS ARE "FINAL SALE". Â
If you have questions regarding compatibility, please contact our customer care team at 1-800-227-9224. If we ship the incorrect part, we will replace the part at no cost to you.
HOW TO RETURN MERCHANDISEPlease initiate your return by filling out the return form in our return portal.Â
For convenience, we will provide a FedEx pre-paid label, but you will need to get the item to a FedEx shipping facility for return.
Ship your return to:
Sun Mountain Sports
Attn: Returns
5016 Curlew Court
Missoula, MT 59808
The original outbound shipping is non-refundable. You will be given a full refund for the item(s) as long as the following requirements are met: the item is unused, the item is not damaged, and the item is not personalized. All original tags and packing materials must be with your returned item. If your returned item is not in perfect condition, we reserve the right to deny a refund.
PLEASE NOTE: if the product was originally delivered to you damaged or defective or the wrong item was shipped, you will be credited for outgoing shipping in addition to the item.
RETURN FOR REFUND
The original outbound shipping in non-refundable. You will be given a full refund for the item(s) as long as the following requirements are met: the item is unused, the item is not damaged, and item is not personalized. All original tags and packing materials must be with your returned item. If your returned item is not in perfect condition, we do not guarantee a refund.
DEFECTIVE PRODUCT AND RETURNS
You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty. When we receive your return, we will inspect the item and issue a full refund if the product is defective.
