Shipping Information
Shipping Charges
Free Shipping
We provide free shipping for all orders $100 and over in the continental United States. Orders for Alaska and Hawaii will have a FedEx Ground rate calculated at time of checkout. We ship via FedEx ground or FedEx SmartPost depending on the package dimensions and weight. Please allow 7-10 business days to receive your delivery.
Standard Shipping
We have a flat-rate of $10 per order in the Continental US only. Orders for Alaska and Hawaii will have a FedEx Ground rate calculated at time of checkout. We ship via FedEx or FedEx SmartPost depending on the package dimensions and weight. Please allow 7-10 business days to receive your delivery.
Estimated delivery days will be shown for each shipping method at checkout.
We also have the option to require a signature for a $6.00 fee. The signature required service is an extra layer of protection in case you are worried about your package being lost or stolen. Should you turn down the option for the signature service, we DO NOT guarantee replacement for lost or stolen packages.
Express Shipping
If you need your order faster we have FedEx Express Saver® (3 Day), FedEx 2Day®, and FedEx Standard Overnight® shipping options available for you. These rates are calculated at checkout. All orders ship the business day after the order is placed. Estimated delivery days will be shown for each shipping method at checkout.
International Orders
Important notice: We have temporarily disabled our direct to Canada shopping option. Please visit your nearest Sun Mountain retailer to place an order.
Shipping Carriers
All orders will be shipped via FedEx or FedEx SmartPost. You may choose our flat-rate (FedEx Ground or FedEx SmartPost depending on size of package), FedEx Express Saver® (3 Day), FedEx 2Day Express®, or FedEx Standard Overnight® shipping. We also have the option to require a signature for a $6.00 fee. The signature required service is an extra layer of protection in case you are worried about your package being lost or stolen. Should you turn down the option for the signature service, we can't guarantee replacement for lost or stolen packages.
Delivery
We provide an estimated delivery time for each shipping option to help you plan the arrival of your item(s).
We know that sometimes life has surprises. FedEx also provides an excellent service called Delivery Manager. This tool offers more flexibility and allows you to manage your deliveries to match your schedule. You have the opportunity to use the Delivery Manager to hold your package at a FedEx facility, customize your delivery time, request signature upon delivery, provide delivery instructions, and request a vacation hold. The one-time sign up is free and you can become a lifetime member allowing you to change ANY shipment by FedEx.
Tracking An Order
If you placed an order online, you will receive a tracking email when your order ships. If you do not see a tracking email, please check your SPAM folder. If you did not receive a tracking email, please call 1-800-227-9224 to get tracking information.
