FAQ
Ordering
Where can I purchase Sun Mountain products?
Sun Mountain products are available at over 7,000 retailers across the U.S. and Canada. Please use our retail locator to find your nearest Sun Mountain authorized dealer. You may also purchase products directly from any of the preferred internet retailers or here.
I live in another country. Where can I purchase Sun Mountain products?
If you live in Canada, you may use our dealer locator (link) to locate a retailer in your area. If you live in a different country, please call 1-800-227-9224 for a recommended retailer in your area.
I don’t see the item I want/need. Where can I purchase this item?
If you need a part that is not in our parts section, please call 1-800-227-9224 for assistance in ordering the part. If you are looking to purchase a bag, cart, piece of outerwear, or accessory, please call 1-855-465-3830 for assistance. If you would like to look for Sun Mountain products locally, you may also use our FIND A RETAILER feature to find a retailer in your area.
How do I track an order I made online/over the phone?
Orders made online have a shipping confirmation email sent at the time of shipment. To track an order made over the phone, please call 1-800-227-9224, Monday - Friday from 7:30 a.m. to 5:30 p.m. (MST) and a customer service representative will gladly help you track your package.
General Questions
Are the dividers full length?
Yes, all of our bags have full length dividers.
Can I upgrade my wheels from the pneumatic (air-filled) tire to the solid tire?
Yes, we have a kit available to make this upgrade on the Speed Cart V1 models. We do not have a compatible kit for the V2 model. Please call our Customer Service line 1-800-227-9224, Monday – Friday from 7:30 a.m. to 5:30 p.m. (MST) to order this kit. If you have the oldest generation, the Pre V1, you need to order the fork kit in addition to the foam tire kit.
Can I get a different strap for my bag?
Yes, some bags are able to be re-strapped in the field, others need to be ordered re-strapped. If you would like to order a bag with a different strap, please use our FIND A RETAILER feature and order the bag with a different configuration. If you need clarification on your options, please call our Customer Service line 1-800-227-9224, Monday - Friday from 7:30 a.m. to 5:30 p.m. (MST).
Is Sun Mountain's website secure?
We want you to feel comfortable using our checkout system. We use PCI compliant Shopify Payments, PayPal and a secure socket layer (SSL) encrypted connection to keep your financial information safe. We also have a team dedicated to catching fraudulent transactions. You will not be held responsible for orders placed with stolen financial information or for orders placed without your permission.
Get in touch
If you did not find the answer to your question above, contact us at (800) 227-9224 for general questions or at (855) 465-3830 for questions about an order.
